SHIPPING AND RETURNS

SHIPPING
Orders take 3-5 business days to process and ship, with the exception of holidays. Packages are shipped via USPS Ground Advantage. 

RETURNS
Dirty Dude Apothecary does not accept returns or refunds on perishable products. If an item purchased on dirtydudeapothecary.com is damaged or defective, please contact us and we will do our best to work with you to resolve any issues. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged products must be made within 72 hours of receipt of your package.

LOST OF DAMAGED
If your order was damaged in transit, please contact us immediately. We will work with you to make it right and try to ideally provide either a replacement, or a refund depending on the damage. Please email us at hello@dirtydudeapothecary.com, and include your order number, what product was damaged, and the quantity. If you have the ability to provide photos, we appreciate it for our records.

If you feel USPS  has lost your order it is your responsibility to contact them first. We have the same tracking information as you do. As the receiving party, you need to be the one to contact USPS to reschedule a delivery, inquire about a lost package, change the shipping address, etc. If your order appears to be lost, please contact us within 5 days to find a solution. Please provide your name and order number, and tracking number(s) if applicable, when you contact us.

Dirty Dude Apothecary is not responsible for lost or stolen packages at the hands of USPS.